Authenticated Before Sale
Each eligible piece is reviewed before listing and must pass our authentication assessment before it becomes available for purchase.
Lifetime Guarantee
The LunovaVault Promise
Lifetime Authenticity Guarantee
Every eligible luxury piece purchased directly from LunovaVault is protected by our Lifetime Authenticity Guarantee, giving you lasting confidence in the piece you choose.
LunovaVault
Authenticity Protected for Life
Our Commitment
Confidence that continues long after delivery.
We carefully authenticate every eligible piece before it is offered for sale. Our Lifetime Authenticity Guarantee remains in effect for the original purchaser for as long as the purchaser continues to own the item.
If an eligible piece is later determined, through our review process, not to be authentic, LunovaVault will provide a refund of the purchase price paid to LunovaVault for that item.
This guarantee protects the authenticity of the item. It is separate
from our return policy and does not provide lifetime protection
against wear, damage, repairs or changes in condition.
What Our Guarantee Means
A clear commitment to the authenticity of every eligible piece purchased directly from LunovaVault.
Lifetime Coverage
The authenticity guarantee remains available to the original purchaser for as long as the purchaser continues to own the item.
A Clear Resolution
If a valid claim confirms that an eligible item is not authentic, the purchase price paid to LunovaVault for that item will be refunded.
Included
What is covered
The guarantee applies to the authenticity of eligible jewelry and luxury items purchased directly through LunovaVault.
- Eligible items purchased directly from LunovaVault
- Authenticity of the item at the time it was sold
- Claims submitted by the original purchaser
- Claims made while the original purchaser still owns the item
- Review of brand markings, materials and construction
- Additional independent review when reasonably required
Not Included
What is not covered
The Lifetime Authenticity Guarantee is not a lifetime product, maintenance or condition warranty.
- Scratches, wear, discoloration or normal signs of use
- Broken clasps, lost stones or accidental damage
- Cleaning, polishing, resizing, maintenance or repairs
- Changes in market value, resale value or brand pricing
- Buyer preference, fit, size or change-of-mind concerns
- Boxes, receipts, certificates or accessories unless authenticity of those items is expressly guaranteed in writing
How to Submit a Claim
Contact us before sending an item. Packages returned without approval or shipping instructions may not be accepted.
01
Contact Our Team
Contact Customer Care and provide your name, order number and a clear explanation of your authenticity concern.
02
Provide Information
We may request photographs, videos, hallmark images, third-party findings or other supporting information.
03
Return for Review
When a physical inspection is required, we will provide return and shipping instructions. Do not ship the item before receiving them.
04
Final Determination
The item and supporting information will be reviewed before a final claim decision and resolution are provided.
Claim Resolution
What happens after our review?
If the item is confirmed authentic: the item will be returned to the purchaser after the assessment has been completed. Return shipping arrangements will be communicated as part of the claim process.
If the item is confirmed not authentic: LunovaVault will refund the original purchase price paid to LunovaVault for the eligible item, subject to verification of the order and return of the item.
Refunds under this guarantee do not normally include changes in market value, anticipated resale profit, third-party resale losses, import duties, independent service fees or consequential expenses, except where otherwise required by applicable law.
Repairs, resizing and alterations
Repairs, resizing, polishing, engraving, stone replacement or other alterations performed after purchase do not automatically prove that an item is inauthentic. However, significant third-party modifications may make an authenticity assessment more difficult. LunovaVault may limit or decline a claim when the item can no longer be reliably identified or evaluated because of alteration, damage, missing components or tampering.
Guarantee Questions
Important details about eligibility, ownership and authenticity claims.
Is this the same as the return policy?
No. The return policy applies to eligible returns made within the stated return period. The Lifetime Authenticity Guarantee applies specifically to a valid authenticity concern and is not a general lifetime return policy.
Does lifetime mean the item will never need repairs?
No. The guarantee covers authenticity only. It does not cover normal wear, damage, cleaning, resizing, polishing, maintenance, lost stones or repairs.
Does the guarantee transfer if I sell or give away the item?
Unless LunovaVault confirms otherwise in writing, the guarantee is provided to the original purchaser and is not transferable to a subsequent owner.
Do I need the original box or certificate to make a claim?
Original accessories may be helpful but are not always required. You will normally need sufficient order information so that we can verify the original LunovaVault purchase and identify the item.
Can I send the item directly to LunovaVault?
Please contact Customer Care first. Do not send an item before receiving approval, the correct return address and secure shipping instructions.
How long does an authenticity review take?
Review times depend on the item, available information and whether an independent specialist is required. Our team will provide updates after the claim and item have been received.
Customer Care
Have an authenticity concern?
Contact our team with your order number and supporting information. Please do not ship your item until return instructions have been provided.