Refund &Returns

Thank you for shopping with us. Please read our Return & Refund Policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled at any time before they have been shipped. If your order is cancelled before shipment, you will receive a full refund.

Once an order has been shipped, it can no longer be cancelled.

2. Return Eligibility

Returns are accepted only under the following condition:

The purchased item must be verified as not authentic by a recognized independent third-party authentication service.
The buyer must provide an official written authentication report or certificate clearly stating that the item is not authentic.
If the item received does not match the detailed images we provide before shipment, we will arrange a return and full refund.

3. Return Requirements

To protect both buyers and sellers, we maintain detailed records of every item before shipment.

Detailed photographs and shipment records are retained for verification purposes.
Returned items must be the exact item originally shipped.
Any evidence of item swapping, tampering, missing accessories, or damage not present before shipment will result in the return request being denied.
The item must be returned in the same condition in which it was received.

By placing an order, you acknowledge and agree to these return conditions.

4. Sourcing Service Policy

For customers requesting our sourcing service, the process is as follows:

The customer submits an inquiry for a specific model.
We provide a quotation based on current availability.
If the quotation is accepted, full payment is required before sourcing begins.
Once the item has been successfully sourced, we provide detailed photographs and, where applicable, a Certificate of Authenticity (COA).
The customer reviews the item and confirms approval.
The item is then carefully packaged and shipped.

If we are unable to source the requested item, a full refund will be issued.

5. Final Sale for Sourcing Orders

All sourced items are guaranteed to be authentic and accurately represented.

Due to the customized nature of sourcing and authentication services, all sourcing orders are considered Final Sale.

No returns or refunds will be accepted after the item has been successfully sourced and approved by the customer.
By proceeding with a sourcing request, you acknowledge and agree to these terms.

6. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, your refund will be processed to your original payment method within several business days. Processing times may vary depending on your payment provider.

7. Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account again.
Contact your credit card provider, as refunds may take additional time to appear.
Contact your bank, as processing times can vary.

If you have completed the above steps and still have not received your refund, please contact us for assistance.