Privacy Policy

Last Updated: June 30, 2026

LunovaVault ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, request our sourcing service, or otherwise interact with our services.

Our store is powered by Shopify, which enables us to securely provide products and services to customers worldwide. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information
Name, billing address, shipping address, email address, telephone number, and other contact details.
Payment Information
Payment method, billing details, transaction confirmations, and related payment information. Payment card information is processed securely by our payment providers and is not stored directly on our servers.
Account Information
Account credentials, login information, saved preferences, and account settings.
Order Information
Products viewed, shopping cart contents, wishlist items, purchases, sourcing requests, returns, exchanges, cancellations, and order history.
Customer Communications
Information you provide when contacting us by email, contact forms, WhatsApp, social media, or customer support.
Device Information
IP address, browser type, operating system, device identifiers, language preferences, and network information.
Usage Information
Pages visited, browsing activity, referring websites, clicks, session duration, and interactions with our website.

2. How We Collect Your Information

We may collect your personal information through several different methods, including:

Information you provide directly when placing an order, requesting our sourcing service, creating an account, or contacting us.
Automatically through cookies, analytics technologies, and similar tracking tools when you browse our website.
Through Shopify and our service providers that process payments, shipping, fraud prevention, customer support, and website analytics.
From advertising partners, marketing platforms, or other third-party services where permitted by applicable law.

3. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

Processing and fulfilling your orders.
Providing our luxury jewelry sourcing service.
Processing payments and preventing fraudulent transactions.
Arranging shipment and delivery.
Providing customer support before and after your purchase.
Maintaining your account and purchase history.
Sending order confirmations, shipping notifications, and service-related communications.
Improving our website, products, and customer experience.
Providing personalized product recommendations based on your browsing or purchase history.
Sending promotional emails or marketing communications if you have chosen to receive them. You may unsubscribe at any time.
Complying with legal obligations, resolving disputes, and protecting our business against fraud or unauthorized activity.

4. How We Share Your Information

We do not sell your personal information. We may share your information only when necessary to operate our business and provide our services.

Your personal information may be shared with:

Shopify to securely operate and host our online store.
Payment providers to process your payments securely.
Shipping carriers to deliver your orders.
Authentication, fraud prevention, and security partners when necessary to protect our customers and business.
Marketing and analytics providers that help us improve our website and advertising performance.
Government authorities or legal agencies when disclosure is required by applicable laws or legal processes.

We only share the minimum amount of information necessary for these purposes.

5. Shopify Services

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that enables us to sell our products and services securely.

When you place an order or interact with our website, certain information may be processed by Shopify in accordance with Shopify's own Privacy Policy. Shopify may also process information necessary for payment processing, fraud prevention, website performance, and order fulfillment.

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and enhance our services.

Cookies may be used to:

Remember your shopping cart and preferences.
Keep you signed in to your account.
Analyze website traffic and visitor behavior.
Measure advertising effectiveness.
Provide personalized product recommendations.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

7. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us.

We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete the information as required by applicable law.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable security measures, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to:

Provide our products and services.
Complete transactions and fulfill orders.
Comply with applicable legal, tax, and accounting obligations.
Resolve disputes and enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

11. Your Privacy Rights

Depending on your country or region of residence, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information where permitted by law.
The right to request a copy of your personal information.
The right to withdraw consent for marketing communications at any time.
The right to object to or restrict certain processing activities where applicable.

If you would like to exercise any of these rights, please contact us using the details provided below. We may request verification of your identity before processing your request.

12. International Data Transfers

As an international online retailer, your personal information may be processed or stored in countries outside your country of residence, including by Shopify and our trusted service providers.

Where required by applicable law, we take appropriate measures to ensure your personal information remains protected during international data transfers.